T-Mobile 5G Home Internet: Can a mobile company meet home broadband needs? – CNET

Thinking about kicking cable internet to the curb? Here’s what to know about this fixed wireless service.
Things have been moving fast in 2021 for T-Mobile’s 5G Home Internet service. It first started rolling out as a pilot program early in the year and one of my (now former) CNET colleagues, Rick Broida, was one of the first to give it a test run. By April, T-Mobile announced it had expanded its home broadband service nationwide
We’ve been aware for quite some time of T-Mobile’s desire to use 5G to break into the home internet game. But now that the company’s home broadband offering is here, what does that mean for you? Does 5G home internet offer something new? Is T-Mobile Home Internet a viable option to replace your current ISP
First of all, the price is right: T-Mobile is charging $50 a month for now. On top of that, you don’t have to worry about long-term contracts or data caps. Pretty sweet, right?
Definitely, but it’s still early. Meaning that T-Mobile Home Internet is currently available to approximately 30 million people across the US, so many locations and addresses still can’t get it yet. Plus, while 5G is the marquee player on this bill, T-Mobile relies on 4G LTE to help expand its home internet service area. So, of the 5G home internet providers currently out there, T-Mobile will offer the slowest speeds on average. But let’s dig into those details.
T-Mobile’s Wi-Fi Gateway modem-router.
Whenever we start talking about any ISP, it’s always good to begin by answering the fundamental question: Can I get this service? The good news on T-Mobile Home Internet is that it’s currently available to over 30 million households in over 40 different states. That makes it the most widely available 5G home internet service at present. In comparison, Verizon’s 5G Home Internet service has rolled out in just over 50 markets and aims to be an option for approximately 15 million homes by the end of 2021. In the meantime, T-Mobile is already open to signups in over 600 cities, many within rural areas. To explore a complete list of the available cities and towns, go to this T-Mobile Home Internet PDF
As I mentioned, T-Mobile is the most widely available 5G home internet service out there, covering 30 million households. But when you consider that US Census data puts the total number of households in the country at over 120 million, that means there’s still 75% of households ineligible for T-Mobile Home Internet. 
A T-Mobile spokesperson didn’t have specific details on expansion plans but highlighted that almost 10 million households in the current footprint are within rural America. Additionally, there’s a focus on expanding access for small towns and communities across the country. For those outside the current availability window, T-Mobile’s site mentions that expansion could take six months or more and allows interested parties to put their name on the list for down the road.
Simplicity is one of the biggest things that jumped out at me when I began to explore T-Mobile 5G Home Internet. There isn’t an array of tiers and options from which to choose. There’s one plan and one plan only. Here’s the overview:
There aren’t many qualifiers when discussing T-Mobile Home Internet plans. It’s one plan, one price and no additional fees. The premise of 5G home internet is that unlike typical internet connection types — including coaxial cable lines, fiber-optic internet and digital subscriber line — you’re not reliant on underground constructions and deployments to get you connected. Instead, it’s a fixed wireless service where you’re provided a router that connects to a cellular signal.
T-Mobile provides its Wi-Fi Gateway device, a combination modem and Wi-Fi 6 router compatible with T-Mobile’s 4G LTE and 5G networks. As you can see from the chart, the only variable is the average download and upload speed you’ll experience. T-Mobile says that all eligible households will see average download speeds of 25 megabits per second at the bare minimum. Depending on your location and the placement of the T-Mobile Gateway, you might see download speeds as high as 100Mbps or more.
Currently, T-Mobile is utilizing more of its 4G LTE network to expand its availability, so don’t expect full 5G capabilities.
The hope and promise of 5G and its capabilities have not yet been fully realized. My colleague Eli Blumenthal has wonderfully detailed the basics of 5G and how not all “5G” is the same. In summary: Faster 5G speeds come with shorter ranges. The farther the distance, the less speed there is on the top end.
For T-Mobile to hit the road running with availability to over 30 million households, they’ve needed to lean on their 4G LTE network as well as their growing 5G network. That’s why my CNET colleagues averaged just over 40Mbps download speeds with T-Mobile Home Internet and some households may get up to just over 100Mbps. Anecdotally, we’ve heard of some users seeing download speeds as high as 300Mbps. Still, T-Mobile’s FAQ promises that “customers will see average download speeds in excess of 100Mbps, and all eligible households will see average download speeds of 25Mbps or more.” So, that may be plenty of speed for many, but don’t expect the higher download speeds you might get with fiber internet or some cable plans. At least not yet.
One of the significant wins for T-Mobile 5G Home Internet is how straightforward it is. ISPs are notorious for their hidden fees and trap pricing that tries to lure you in with enticing promo prices but then sticks you with a larger bill after those terms expire. That’s not the case here.
T-Mobile 5G Home Internet features no data caps, so you don’t have to fear data overage fees. There’s no equipment fee for the Gateway device, so you don’t have to figure out an additional monthly cost to tack on to your regular bill. It also requires no annual service contracts, so you don’t have any early termination fees looming over your head. These are all appealing aspects of this service and make it very enticing to give T-Mobile Home Internet a try if it’s available in your area.
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In addition to the above consumer-friendly approaches, T-Mobile is also trying to sweeten the pot for potential customers. Until Dec. 31, T-Mobile is offering new customers a yearlong YouTube TV subscription at $55 per month — a monthly discount of $10 ($120 savings for the year).
As I mentioned earlier, T-Mobile is ahead of its 5G home internet competitors — Verizon and Starry — in terms of availability. Starry is currently available in six major metropolitan areas and plans to expand to nearly 30 million households in 2022 by targeting the cities of Atlanta, Chicago, Dallas, Detroit, Houston, Indianapolis, Memphis, Miami, Philadelphia, Phoenix, Portland, San Francisco and Seattle. Verizon is available in more cities than Starry — currently just shy of 60 — but well behind T-Mobile’s list of over 600.
However, where both Starry and Verizon have the upper hand is on average download speeds. Starry customers will typically see consistent download speeds of 200Mbps and Verizon’s 5G Home Internet plans average around 300Mbps. What Starry and Verizon have given up in terms of widespread availability, they currently make up for in the average speeds they deliver.
All three 5G home internet providers share freedom from all the hidden fees and pricing games that many cable and fiber ISPs play with you. With 5G, so far, the monthly rate is the monthly rate. There are no added fees, no equipment charges, no data caps and no binding annual contracts.
When it comes to 5G, we’re much closer to the beginning than the end of where everything will shake out. If it’s speed you’re after, T-Mobile’s 5G home internet might not impress you if you have other cable and fiber internet providers available at your address. But if you’re in a rural area or less developed area where DSL or satellite was your only previous option, T-Mobile will feel lightning fast by comparison.
Overall, T-Mobile has positioned itself as a viable option in the home internet space and made it an intriguing player to watch as it continues to expand its 5G infrastructure. If nothing else, since it demands no contract commitment, it’s an opportunity to try a different option and maybe even use it as leverage to negotiate with your current internet service provider. Hopefully, the more options we have as consumers, the better our internet service will be in the long run.

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